Course Agenda – Novice

  • Course Introduction
  • Theory
  • Introduction to the Truck
  • Controls and Instruments
  • Operation of the Hydraulic Controls
  • Preparing, Moving, Stopping and Parking the Truck
  • Steering
  • Fuel Source
  • Turning in a Narrow Aisle
  • Industrial Racking
  • Negotiating Inclines
  • Bulk Stacking
  • Vehicle Loading and Unloading
  • Basic Operating Skills Test (Assessment)
  • Course Close
  • Pre-use Inspection
  • Truck and Load Stability
  • Load Assessment
  • Handling Empty Pallets
  • Handling Palletised Loads
  • Handling Different Loads
  • Vertical Face and Undercutting
  • Stacking

Upon completion of the course, participants will be able to increase their sales performance by:

  • Applying a client-focused approach to develop and expand client relationships, leverage internal resources, and increase your sales results
  • Applying a consistent and repeatable sales process based on winning practices to increase selling efficiency and improve opportunity forecasting
  • Learning a method for evaluating the appropriate stage for each opportunity in the sales process
  • Identifying the appropriate points in the sales process for strategic decision making
  • Further developing dialogue skills in order to uncover the client’s challenging issues and communicate the positive business impact your company’s solutions will have on these issues
  • Defining what different stakeholders value and to tailor how you communicate your company’s value accordingly
  • Expanding existing relationships by reaching new decision makers
  • Utilizing tools that enhance the selling process, strategic decision making, and client dialogues
  • Developing feedback and self-coaching skills in order to ensure ongoing development

Blended, stand-alone classroom, Train-the-Trainer

Exercises, Role Plays, Planners, podcasts, video casts, books